CALL CENTER INTERVENTIONIST
Company: Alachua County Board of County Commissioners
Location: Gainesville
Posted on: November 20, 2024
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Job Description:
Salary : $43,492.80 Annually
Location : Gainesville, FL
Job Type: Full-Time
Job Number: FY25-15088
Department: Community Support Services
Division: Crisis Center
Opening Date: 11/08/2024
Closing Date: 11/29/2024 11:59 PM Eastern
Minimum Qualifications
Associate degree and one year of crisis intervention experience; or
any equivalent combination of related training and experience.
Applicants within six months of meeting the minimum
education/experience requirement may be considered for trainee
status.
A Valid Florida Driver License is required and a Motor Vehicle
Record that meets the requirements of Alachua County policy #6-7;
Motor Vehicle Records will be reviewed prior to employment. If, in
the past 24-month period, the applicants Motor Vehicle Record has
more than three (3) moving traffic infractions or three (3) or more
at fault motor vehicle accidents (or combination of both and /or a
conviction/pending charge for driving under the influence) or is in
violation of any standard mandated by Federal or State Law or
Regulation, the minimum qualifications are not met for the
position.
Successful completion of all applicable background checks pre-hire
and ongoing are required.
This is grant funded position. No rights to permanent
employment.
Position Summary
This is responsible para-professional work providing crisis
intervention services to maintain a continuous community suicide
prevention and crisis intervention program in the Alachua County
Community Support Services Department.
An employee assigned to this classification provides crisis
intervention services, comprehensive information, and resource
referrals via telephone and in person; performs safety and
reassurance checks and offers specialized follow up care to persons
in need of short-term crisis care coordination; and assists with
guidance of volunteers.
Work is performed under the direction of a higher-level supervisor
and is reviewed through conferences, reports and observation of the
results obtained.
Examples of Duties
ESSENTIAL JOB FUNCTIONS
This is an emergency essential classification. Upon declaration of
a disaster and/or emergency, all employees in this classification
are required to work.
Exudes a positive customer service focus.
Advocates building organizational culture through aligning
decisions with core values including: integrity, honesty, respect,
diversity, innovation, accountability and communication.
Works with staff and volunteers to continually reassess the
Center's programs, policies, operations, and curricula to move us
toward ever better access, equity, and inclusion.
Fosters an inclusive and collegial community that builds on the
diversity and strengths of its volunteers and staff.
Provides crisis intervention services on the crisis telephone line
and in person.
Consults with staff concerning services to clients and volunteers
and coordinates and assists with the implementation of program
policies and procedures.
Develops and maintains effective liaison with assisting community
mental health and other agencies.
Observes activities of volunteers to provide feedback on
performance.
Confers with volunteers to resolve grievances and promote
cooperation and interest.
Participates in programs of public recognition for volunteer
workers.
Assists with guiding volunteer counselors with clients and
procedures.
Coordinates the collection, processing and reporting of program
activity data.
Keeps records and maintains client files.
Utilizes resource referral database to provide information and
referral assistance to callers seeking mental health and other
services.
Provides follow-up contacts to high-risk callers reporting suicidal
and/or homicidal thoughts and behaviors.
Assists in planning and implementation of training activities for
volunteer counselors.
Drives a County and/or personal vehicle regularly to respond to
crisis calls 24 hours a day/ 7 days a week; drives to offsite
locations to conduct training and/or participate in outreach
events.
Performs the duties listed, as well as those assigned, with
professionalism and a sense of urgency.
NOTE: These examples are intended only as illustrations of the
various kinds of work performed in positions allocated to this
class. The omission of specific statements of duties does not
exclude them from the position if the work is similar, related or a
logical assignment to the position.
KNOWLEDGE, SKILLS AND ABILITIES
Considerable knowledge of current techniques, principles, and
practices of crisis intervention and suicide counseling.
Knowledge of laws, rules, and regulations relating to operations of
a community crisis intervention center.
Knowledge of community counseling and intervention resources
available to the center.
Knowledge of primary models and techniques for treatment of
individuals for the purposes of crisis prevention and intervention
including assessment, counseling, and safety planning.
Ability to effectively train and guide volunteers.
Ability to work with and support suicidal/distraught clients.
Ability to function in a team setting.
Ability to establish and maintain good working relationships with
assisting agencies, other County departments, and employees and the
general public.
Ability to respond calmly, quickly, and effectively in crisis
situations.
Ability to communicate effectively both orally and in writing.
PHYSICAL DEMANDS: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly
required to talk or hear. The employee is frequently required to
sit, and use hands to finger, handle, or feel. The employee is
occasionally required to stand, walk, and reach with hands and
arms.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close and
distance vision.
WORK ENVIRONMENT: The work environment characteristics described
here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
The noise level in the work environment is usually moderate.
The Crisis Center operates 24 hours a day, 365 days a year and
employees in this position will be required to work various hours
and days of the week.
Supplemental Information
Desired completion of Alachua County Crisis Center Volunteer
Training or similar crisis specific training and experience.
An organization is only as good as the people it employs. To
attract and retain the best team possible, the Alachua County Board
of County Commissioners offers a competitive benefit program. We
believe that if we expect our employees to support the County, we
must first support the health and financial well-being of our
employees and their families, now and as they plan for their
future.BoCC-Contributed Benefits
You may also view regarding benefits.
*IAFF - International Association of FirefightersPay periods are
every two weeks, Monday through Sunday. Payday is Friday.
International Association of Firefighters follow the General
Contract 7k regarding holidays.
Vacation Leave - Generous vacation accrual rates with payout of
unused accrued leave, with some restrictions. For more detailed
information regarding vacation leave refer to .
Sick leave is earned at a rate of 4 hours per pay period by all
permanent, full-time employees*. At the end of each fiscal year,
eligible employees can convert up to 10 days of accrued sick leave
to vacation leave on a 2:1 basis. For more detailed information
regarding sick leave refer to *Accruals slightly different for IAFF
employee.
01
If an applicant meets all minimum qualifications as posted he/she
is referred to the appropriate hiring manager. The following
Supplemental Questions are specific to the position for which you
have applied to assist the hiring manager in screening applications
for the ones with the specific experience he/she is seeking.Please
be specific in answering these questions as they will be used to
evaluate which applications will be given further consideration in
the process. I understand and will answer the following
supplemental questions completely and thoroughly.
02
Have you completed training specifically for crisis
intervention/suicide prevention at the Alachua County Crisis Center
or a similar program (Domestic Violence, Sexual Assault, etc.)
operating a telephone hotline?
03
If yes, please describe the training including how many hours and
where you completed it.
04
How many years of experience do you have answering crisis/suicide
hotline calls?
05
Are you available to work a variety of days and hours including
nights, weekends, and holidays?
06
If you are a current Alachua County BOCC employee - I understand I
must have been in my current position for at least six months to be
considered for this position?
07
I understand that once my application has been submitted for this
specific position that I will NOT be able to make any changes to
it. Any changes to my master application will only be reflected in
any future positions for which I may apply. Should I desire to have
updated information included for this specific position I should
contact the Human Resources office at (352) 374-5219 for
assistance.
08
I understand a valid Florida Driver License is required and a Motor
Vehicle Record that meets the requirements of Alachua County policy
#6-7; Motor Vehicle Records will be reviewed prior to employment.
If, in the past 24-month period, the applicants Motor Vehicle
Record has more than three (3) moving traffic infractions or three
(3) or more at fault motor vehicle accidents (or combination of
both and /or a conviction/pending charge for driving under the
influence) or is in violation of any standard mandated by Federal
or State Law or Regulation, the minimum qualifications are not met
for the position.
Required Question
Keywords: Alachua County Board of County Commissioners, Palm Coast , CALL CENTER INTERVENTIONIST, Other , Gainesville, Florida
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