Originations Customer Care Associate (Bilingual Preferred)

Company: Triad Financial Service Inc.
Location: Jacksonville
Posted on: November 2, 2024

Job Description:

Job Category: Loan ServicingRequisition Number: ORIGI001815Posted: October 22, 2024Full-TimeJacksonville, FL 32224, USAJob DetailsDescriptionTriad Financial Services, Inc., is your trusted partner in the world of manufactured & mobile home loans! With more than 60 years of lending experience, we are a top choice for Borrowers, Dealers, Lending Institutions, and Realtors nationwide. Our mission is simple: to be the friendliest, hardest working, and most service-oriented mobile and manufactured home finance company in the business. Currently we are looking for Bilingual Originations Customer Care Associates!Our Bilingual Origination Customer Care Associates are responsible for assisting homeowners with routine or complex issues and requests, in a call center environment. Duties and responsibilities of this position:Use an advanced telephony systemMaintain established performance metrics expectations and deliver quality service to our customersResearch customer complaints and concerns, and deescalate when necessaryAssist with identifying root causes and explain the best solution to resolve customer concerns in an expedient mannerAccurately track and document all communications with customers to provide a detailed history of contactCross-train with Indexing and Data Entry teams to assist with application processingAchieve company performance goals.Consistently represent the company in a positive and professional manner.Collaborate with loan officers, closers, and underwritersAssorted other duties as requested by management Education and/or Work Experience Requirements:Experience: 1-2 years' customer service in the finance/mortgage industryIn-depth knowledge of loan origination processes and proceduresSkills: Encompass (preferred), MS Office: Excel, Word, Outlook, Able to navigate across network, Windows PC proficientExcellent verbal and written communication skills, including ability to effectively communicate with internal and external customersProfessional and welcoming phone etiquette requiredMust be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer serviceAbility to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices--- Must be responsible and reliableHigh school diploma or GED requiredBilingual (preferably Spanish)Prior customer service/telemarketing experience requiredMortgage experience requiredSalary Range: $23.37/ Hour #ID#PM22 PIa42e856b0b11-25660-35869244

Keywords: Triad Financial Service Inc., Palm Coast , Originations Customer Care Associate (Bilingual Preferred), Other , Jacksonville, Florida