Service Desk Administrator III

Company: VirtualVocations
Location: Jacksonville
Posted on: November 1, 2024

Job Description:

A company is looking for a Service Desk Administrator III - Orders & Billing.

Key Responsibilities:

Monitor and manage support case queues, ensuring timely resolution
Perform high-level troubleshooting for ordering and billing issues
Develop knowledge-based articles and establish best practices for troubleshooting

Required Qualifications, Training, and Education:

At least two (2) years of experience in a similar field
High-level experience diagnosing software and cloud product issues
HS Diploma/GED or equivalent work experience
ITIL Certification preferred
AZ/MSFT or other vendor certification is preferred

Keywords: VirtualVocations, Palm Coast , Service Desk Administrator III, Other , Jacksonville, Florida

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