Credit Servicing Specialist II - Loan Servicing Operations

Company: Disability Solutions
Location: Jacksonville
Posted on: October 26, 2024

Job Description:

Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Description:Responsible for any of the following and specific assignments may vary in order to achieve proper segregation of responsibilities: loan system and general ledger account reconciliation, resolving aged items in accounts, monitoring and clearing system rejects, performing limited variance analysis at the request of finance partners, initiating maintenance requests for general ledger accounts, posting of transactions to customer accounts, clearing items rejected from automated processes, performing maintenance to customer accounts, performing research and correcting problems, preparing and processing general ledger entries, monitoring ticklers and taking appropriate action, inputting and balancing batch work to the loan system, provide specialized processing support.Responsibilities:This role is responsible for the resolution and escalation of client's service requests, timely response to internal and external client queries and will perform research on commercial loans and communicate findings to internal and external customers. Must perform at high level to meet service metrics in accuracy service levels.Required Qualifications:

• Financial industry experience
• Excellent communication skills
• Extreme attention to detail for a high degree of accuracy
• Ability to toggle through computer platforms with ease
• History of managing pipeline queues and meeting established business metrics
• Ability to provide internal and external customers with the highest quality of customer service that meets their needs in a timely efficient and professional mannerDesired Qualifications:
  • 1+ year of loan servicing
  • Knowledge of LoanIQ, iCon, BOSS, Navigator and SalesLogix
  • Proficiency in Microsoft Office Product
  • Commercial Loan ExperienceSkills:
    • Attention to Detail
    • Customer and Client Focus
    • Data Collection and Entry
    • Prioritization
    • Written Communications
    • Analytical Thinking
    • Collaboration
    • Oral Communications
    • Recording/Organizing Information
    • Issue Management
    • Legal Structures and Legal Forms
    • Policies, Procedures, and Guidelines ManagementMinimum Education Requirement: High School Diploma / GED / Secondary School or equivalent work experienceShift:1st shift (United States of America)Hours Per Week: 40

Keywords: Disability Solutions, Palm Coast , Credit Servicing Specialist II - Loan Servicing Operations, Other , Jacksonville, Florida