Director of Customer Education
Company: VirtualVocations
Location: Jacksonville
Posted on: October 29, 2024
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Job Description:
A company is looking for a Director of Customer Education &
Support to lead the strategic vision and execution of professional
learning and customer support functions.
Key Responsibilities
Lead and develop a team of professionals to ensure high performance
and customer satisfaction
Develop and implement a comprehensive customer education strategy
aligned with company goals
Oversee the creation and delivery of scalable training programs and
ensure effective customer support services
Required Qualifications
7+ years of experience in customer education or related field, with
3 years managing a remote team
Minimum of 4 years of experience in K12 education, including
classroom teaching
Proven track record of designing and scaling customer education
programs in a tech-driven environment
Strong leadership and team management experience
Proficiency in learning management systems and customer support
tools, preferably Zendesk and Skilljar
Keywords: VirtualVocations, Palm Coast , Director of Customer Education, Executive , Jacksonville, Florida
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