Policy and Procedure Writer

Company: Triad Financial Service Inc.
Location: Jacksonville
Posted on: October 3, 2024

Job Description:

Job Category: Chattel OperationsRequisition Number: POLIC001747Posted: August 30, 2024Full-TimeJacksonville, FL 32224, USAJob DetailsDescriptionTriad Financial Services is seeking a highly motivated and skilled Policy & Procedure Writer to join our growing team. As a Policy and Procedure Writer with mortgage industry experience, you will engage subject matter experts, department management, project managers and compliance staff in your initiative to develop standardized policies and procedures. These policies and procedures will breakdown all organizational, departmental and employee level accountabilities, procedures and any other related best practices. Upon completion of initial drafts, Department Management will review and suggest corrections that will need to be completed. Once these corrections are completed, the document must go through a review by our Compliance Department which will add necessary regulatory changes. All documentation will be reviewed by Senior Management for final approval. This position requires that you write and produce a finalized work product, not start at the edit stage and hand it off for clean-up.Essential Functions: Design high-quality procedural documents that are clear, concise and accurateAnalyze, research and develop policy and procedure documentsRevise and update procedures regularly to ensure the most up to date procedures are readily available and subject matter remains accuratePartner with Subject Matter Experts (SME's), Managers, Department Leaders to create and/or revise departmental procedures through process mapping; develop training modules, user guides, job aids., capturing written details, asking clarifying questions when necessary.Responsible for driving and leading the development, review and on-going maintenance of operational procedures, training materials, process maps, communication, and communication plans, working with applicable Department Leaders, as necessary.Ensure all materials are aligned with corporate policies & procedures.Communicate effectively with all organizational employees to ensure accuracy and complete the approval processCreate job aids and desk reference material to assist in training, accuracy and efficiencyUtilize creative thinking to suggest process streamlining or improvementsMaintain policies and procedure in a centralized databaseTrack all changes and revisions to all procedural documentsVarious administrative duties as assignedMinimum Qualifications: 2 + of experience with writing corporate policies and procedures is preferred.Experience with mortgage terminology and servicingIntermediate to Advance MS Word experience, including headers/footers, table of contents, formatting, style application, etc.Examples: different footer/header that changes throughout the documentExceptionally effective oral and written communication skillsKnowledge of grammatical structure and content; including the meaning and spelling of words, rules of composition, and grammarExcellent organizational and analytical skills; demonstrated skills in critical thinking, attention to detail, and problem-solvingHighly proficient in time management, planning and prioritization; ability to manage changing prioritiesDemonstrated experience with process flow and process mappingUnderstanding of version controlAbility to define P&P processAssociate's or Bachelor's degree preferredCompensation: $75,000 - 80,000#PM22#IDPI338e4a68361e-25660-35450424

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